I'm not sure why this "issue" crops up every other week, and people go berserk. Onboard Credit From time to time guests encounter transportation delays in getting to their cruise ship. If you do not choose to adjust this daily charge while on board, your payment becomes final and nonrefundable. This will generally include any credit given by a TA. Guests with pre- or post-cruise hotel packages may want to bring converters and/or adapters for their hotel stay. This includes your boarding pass, itinerary, any applicable vouchers, and if you booked air with Holland America Line, air travel information. Please complete the Online Check-In process at. We recommend that you use this for the most critical emergencies only: Connecting to a Holland America Line vessel at sea is simple by using Ship Dial Service. Luggage Direct is available on all or our vessels when sailing in and out of the following ports: Cost is US$25.00 per person (subject to change). For more information contact Royal Ocean Events at 1-888-475-5511 or 1-604-940-1181. Please don't blame me if this turns out not to be true, I'm just relaying what I was told. Safety: For 140 years, the safety and security of our guests has been our highest priority. There is a space on the tag for you to print the following information; in your baggage to expedite the screening process. Our shore excursions provide you worry-free experiences that guarantee your return to the ship and maximize your time ashore. Download Conserving Water and Reducing Waste Water Discharges: We make the most of our water. If you receive Onboard Credit, be sure to confirm whether there are any limitations. The Wireless Maritime Service system is available for use when the ship is in international waters. Representatives are available from 5:00 a.m. to 7:00 p.m. Monday through Friday and from 7:00 a.m. to 3:30 p.m. Saturday and Sunday (Pacific Time). From the U.S. dial 1-877-466-2247, from the UK dial +44-2033-754769 or +1-617-482-1100 if calling from any other location. WebFind the best value cruise sailings to South America in January 2024. Also, full laundry and valet services are available on all of our ships. Guests using mobility aids should select a stateroom that will meet their needs and allow for appropriate storage of their mobility equipment. For ships without Tamarind, guests will receive three nights: two nights at Pinnacle Grill and one night at Canaletto. Yellow Fever: Many Yellow Fever immunization requirements are based on traveling from one infected or endemic country to another. Passport (recommended travel document) (valid for travel by air, land and sea), Passport Card (valid for land and sea border crossings only), State Issued Enhanced Drivers License (EDL) (valid for land and sea border crossings only, not valid on Yukon Cruisetours due to air travel included in the Journey), Other documents approved by the Department of Homeland Security, U.S. and Canadian residents: 866 935 8472, Switzerland residents: 41 (0) 22 884 18 70. LauraS We're sorry, this promotion has ended. If Your luggage is locked, the lock may be removed by security or, alternatively, the luggage will be held by security until you can be present for an inspection and any items in question further identified and/or surrendered. 19952023, The Independent Traveler, Inc. OP-we had a lot of OBC on one of our recent HAL cruises and didnt think wed spend it all. Please inform your credit or debit card issuer in advance that your card will be used on a Holland America Line ship. Beauty Salon/Spa:The Greenhouse Spa & Salon is our premier, luxury day spa. You should have it available at the gangway when disembarking so please. Registering Your Valuables: We strongly recommend that you register your valuables with Customs before leaving home. Even through two hurricanes. Any guest who smokes inside staterooms or on verandahs in violation of our policy will be charged a US$250 cleaning fee per day of violation and will risk being removed from the ship for repeated violations. Please note that minimum age for guests using the fitness center is 16. at savings of 20-60% below U.S. prices. With Carnival, they held $70X4 adults and $70X2 kids. Tours are available for purchase up to three days before sailing. WebAn envelope. For voyages that are scheduled to end outside the U.S., a passport that is valid for six months beyond the completion date of your travel is required. We always use our Holland OBC first, then if we have any left, it gets refunded to our Credit Card on file. The OBC is like an initial deposit. Promotional credits are nonrefundable. Powered by Invision Community. Our As You Wish dining lets you select the venue and style thatsuits you. I'd been darn annoyed if cruise fares started to climb because the paying customers were covering costs of the people who couldn't pay their bills at the end of the cruise. Scooters left in these areas could restrict people needing to travel through these areas in an emergency, particularly other guests using mobility aids, since they would have no wayof getting by a scooter left in a hallway. At the airport, please find Holland America Line representatives outside of the customs area or/and at the baggage carousel. We appreciate the relationship you have with your travel advisor and want to assure you they will be credited for bookings made onboard, just let us know. Please note that Medicare and many health insurance plans DO NOT cover the cost of medical care at sea, in foreign countries, or for air evacuation. Travelers should be cautioned that only the following may be safe to drink: hot brewed beverages, such as tea and coffee, made with boiled water; or canned or bottled beverages, including water, carbonated mineral water and soft drinks. Please attach a tag to each piece of luggage you will be checking on the cruise. Discover timeless treasures and encounter captivating cultures. Airport/Ship Transfers: Transfers from the port city airport to the ship on the day of embarkation, and from the ship to the port city airport, on the day of disembarkation are available for purchase. Explore white-capped peaks, arctic-blue glaciers, and wildlife galore when you book select Alaska cruises with the cruise line that knows it best. The onset of TD usually occurs within the first week of travel but may occur at any time even after returning home. We invite and encourage all of our guests to assist us as we work to protect the environment, both on board and while ashore. 5 Things to Know About the Holland America Line Credit Card Unused TA credits were credited back to our credit card at the end of the cruise. Finally, make sure that you label the inside of your carry-on and checked baggage with your name and contact information. Thanks! However, effective on voyages commencing July 1. Arriving by Air: Holland America Line representatives will be stationedin the airport baggage claim area or outside the customs area (depending on local customs regulations), to greet guests and assist those who are eligible to be transferred to the pier. On embarkation day, you will need to register your credit or debit card (Holland America Line Rewards Visa, Visa, Mastercard, American Express, Discover) in order to use your onboard account for shipboard purchases. I don't have to hope that they credit it to the right place. Onboard Credit can be applied to Shore Excursions, Beverages, Items from The The same gracious service and sophisticated exquisite dining experience is featured, as it is in pre-set dining. Friends may easily arrange to send a bon voyage gift directly to your stateroom, or you may throw a party of your own for fellow guests. So far we have never seen any missing OBCs. Guests who have not completed the required check-in prior to departure time are subject to denied boarding. suits you. Cooking facilities onboard are not considered kosher. The following information should be used as a guideline only. Learn more, Self-care, anyone? ), taking into account all appropriate matters including, but not limited to, weather conditions, ships location, weight of the guest or his or her mobility device, etc. CC Help Jenn Please print out Express Docs including Boarding Pass prior to your sail date. Specialty Dining is based on cruise duration and ship type. If you choose, continue the journey into the Yukon on your Alaska cruisetour. All checked and carry-on luggage will be scanned and any prohibited items, including alcoholic/nonalcoholic beverages will be removed, confiscated, and discarded. Keep medication close at hand in your purse or in a carry-on bag In the event of unexpected travel delays and emergencies, please bring additional prescription medication for at least 2 weeks beyond the length of your travel itinerary along with a list of the prescription names, dosage amounts and times taken for all medications, because it may not be available on board or in the ports of call. Early Booking Bonus Offer is valued at $130 per day. Guests are responsible for verifying and obtaining any necessary travel documents for entry and exit to the countries visited, as these requirements vary depending on the specific port and nationality of the traveler. Pleasemake sure that the appropriate baggage tags are affixed to your baggage, because the tags include your departing flight information. If so, are there any categories/types of OBC that can't be used for the daily service charge? All mail is subject to local postal office procedures and rates in the port mailed. Plan to be at the airline counter at least two hours before flight time for domestic flights and three hours before flight time for international flights. It is not a deposit, it is a hold on your credit that is available. Please do not place your baggage over the emergency floor lighting. At the center is Music Walk: an exclusive collection of performances. Holland America Line's 150th Anniversary celebration continues with a sweepstakes that runs through March 31, 2023. (If you choose to take advantage of Holland Americas cruise Cancellation Protection this payment will be due prior to the cancellation period.) CC Help Jenn Shore Excursion credit must be used pre-cruise when applied toward an Alaska Cruisetour Land Excursion purchase. Luggage Forward: Luggage Forward is a worldwide door-to- door service allowing you to have your bags picked up at your home and delivered to your stateroom. With this in mind, the following emergency phone numbers are available for your use: 1-800-628-4771. You do not need to include any suffixes on your airline ticket. Forgive if this topic has been beaten to death, I couldn't find anything newer than 2013 on it. Mail: Letters and postcards may be mailed from the ship while in ports of call. I took a Princess Cruise last year and I was able to use OBC for pre-booked shore excursions and specialty dining booked about 90 days prior to the cruise. Our activities to protect the environment have not gone unnoticed. You may select to print as many as you need for your vacation. Adjacent the Lido Market area, Canaletto restaurant serves classic Italian cuisine with tableside service for dinners. We will provide disembarkation information shortly before the end of your cruise, which will outline important procedures regarding customs formalities, luggage handling, travel arrangements, disembarkation and other information. A password will be selected by the parent/guardian of the child. All documentation and immunization requirements are established by government authorities and not by Holland America Line. On the morning of disembarkation, guests with no credit card payment need to settle their onboard account on the morningof disembarkation. A gamut of games from sizzling slots with hugeprogressive jackpots to a parade of poker games is there for your enjoyment. Gift Order items include a variety of alcoholic and nonalcoholic beverages, clothing, casino chips and flowers at very reasonable prices. I do like the new kiosks near the front desk for running off a copy of my bill without having to wait in line at the front desk. By Shore excursion Reservation Agents are available Monday through Friday 6 a.m. to 6 p.m. (Pacific), and Saturday and Sunday 8 a.m. to 4:30 p.m. (Pacific). party to be disembarked in a non-U.S. port. But if you purchase something in advance of your cruise, it will be paid for at the time of booking. I take the cash as well. Also, although not required at the ship gangway, you may be required to present a valid picture ID to pass through terminal security. In order to coordinate transfers and luggage handling with post- cruise arrangements, a disembarkation form will be distributed to guests for whom we have no disembarkation information or guests for whom we have no flight schedule. There are so many choices on your Holland America Line cruise. Reservations and dining times will be available to pre-reserve. Heres how you can put Onboard Credit to good use: From fishing and wildlife encounters in Alaska to hot springs in Iceland and horseback riding in Half Moon Cay, youre sure to find the perfect excursion as you explore destinations and ports of call. Please note that our staff and crew are not permitted to handle your oxygen and/ or oxygen equipment during the embarkation and disembarkation process, thus you must be able to handle your supplies if you bring your own. Mariner Society loyalty members can enjoy an additional early booking bonus of up to $400 Onboard Credit per stateroom when you book within 90 days of a new season launch. I am going to use my $50 OBC to pay for the tips that is $13 a day per cabin. ahead and pack some anti-diarrheal medication with your other medications. The final amount billed may take up to 24-hours following disembarkation. Follow in the wake of great adventurers in a colorful new world. Wi-Fi Premium Package: All onboard Internet usage is subject to Holland America Lines standard policies, which may limit browsing of some sites due to network security and bandwidth usage. Cash is accepted in our casinos. LauraS If you require the regular use of a wheelchair, we recommend that you bring your own wheelchair with you. Ability to enjoy your final hours in port at your leisure without having to stand in line at the airport. It is also your access card to your stateroom. So we spent all the OBC but $18, and they just refunded the $18. Classic Pre-Set Dining: The traditional pre-set dining times are5:45pm and 8:00pm in the Dining Room. Alaska Bonus Offers: Eligible Alaska cruises to and/or from Vancouver, Glacier Bay cruises and cruisetours (excludes cruisetour Y3-Y6) booked October 14, 2022, through November 15, 2022, receive one (1) Shore Excursion credit redeemable for a White Pass Summit Scenic Railroad shore excursion per person per booking. We ask that you refrain from pouring or discarding anything overboard, and that you dispose of solid waste in the appropriate containers indicated on board. I've had up to $1000 hold put on my cc for car rental. Fitness Center: To help you stay in shape, all Holland America Line ships are equipped with a fitness center that offersboth aerobic and strength-training equipment. Verify that your identification and travel documents, medication, jewelry, camera, film, cash and other valuables with you in a carry- on bag and will be available at all times. Please carefully verify the existing identification requirements for your particular travel situation, including all destinations. For COVID-19 Vaccination requirements please visit our lookup tool available athttps://book2.hollandamerica.com/protocols/ Receive exclusive upgrades and bonus amenities when you book early. Please do not forget to print them out prior to leaving home. Our dedicated section on the CIBTvisas website can be found at www.cibtvisas.com/hollandamericaline. Outside of these hours and during holidays, please call 1-800-628-4771 or 1-206-626-7382*. Some clearances will require face to face inspections, details will be communicated to you onboard. Customs officials will not be available at the ship during check-in to register valuables. Although we endeavor to make sure these companies comply with legal requirements, we cannot guarantee all are ableto provide facilities that are accessible to persons with disabilities. CC Help Jenn Once youve completed Online Check-In at www.hollandamerica.com, retrieve your digital boarding pass via the app to expedite embarkation at the pier. PERSONAL TRAVEL IDENTIFICATION REQUIREMENTS. Immigration and administrative rules may require the vessel to collect and safeguard guest passports and guests to complete landing cards prior to some ports of call. Reconfirm any special transfer requirements for disembarkation with the on board. Book and save with our Have It All cruise fare. For this reason, voyages originating and ending in the same U.S. port will not allow embarkation or disembarkation in an alternate U.S. port. Countries participating in the VWP are: Andorra, Austria, Australia, Belgium, Brunei, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Iceland, Ireland, Italy, Japan, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Monaco, the Netherlands, New Zealand, Norway, Portugal, SanMarino, Singapore, Slovakia, Slovenia, South Korea, Spain, Sweden, Switzerland, Taiwan and the United Kingdom. Shore Excursion credit is based on cruise duration and is per person, not per stateroom. Then we hire the right people, make sure they receive ongoing training, conduct drills and exercises to practice that training, and perform regular audits and inspections of our operations. Please note that there may be multiple authorizations throughout your cruise, and that some banks may keep the hold in place for up to 30 days. Upgrades are available once on board for a single day, the remaining duration of the voyage or adding more devices. Also, you will need your ship card when you disembark. For many years we have emphasized environmental stewardship and conservation in our operations. For our family of three alone, the hold would have been more than $1200 (maybe more than $1400; can't remember right now). Any wine or champagne supplied by the Holland America Line to you is not subject to a corkage fee. When users phones pick the shipboard signal, their phone will usually display cellularatsea, Ship Roam or 901-18. Yes. Holland America Line Connect: Stay in touch with family and friends via satellite internet through Holland America Line Connect. In most ports of call, you may easily exchange U.S. dollars into the local currency. WebOnboard Credit Kicker through this offer is available in the following amounts: US$100 per person (US$200 per stateroom) for guests booked on a 6- to 9-day cruise; US$150 per person (US$300 per stateroom) for guests booked on an Alaska cruisetour or 10- to 20-day cruise; US$200 per person (US$400 per stateroom) for guests booked on a 21+ day Flight options can be managed by logging into your cruise profile at www.hollandamerica.com. Travelers who have not obtained approval through ESTA should expect to be denied boarding on any air carrier bound for the U.S. The Hotel Service Charge is either $13.50 or $15.00 (for a suite) per person, per day. If you do not want to use a credit or debit card, on the day of boarding, you will need to visit Guest Services and deposit $60 cash per person per cruise day. Pack shoes on top of other contentsin your baggage to expedite the screening process. We ask that you take the same simple efforts to conserve water and energy as you would at home, and that you refrain from introducing foreign objects or liquids to the toilets. If downloading or using off ship, your regular carrier rates may apply. CC Help Jenn from local water, fresh uncooked salad greens or raw vegetables and sliced fruit that have been washed in local water, as well as dairy products such as milk, cream or ice cream products that have not been pasteurized. on board. Allowances are subject to change without notice and remain subject to situational assessments by both security and the vessel. Theres never a dull moment on your Holland America Line cruises. Crew Appreciation and Service Charge Policy - Holland America Line If they tood the tips and doubled it say $150 per person x 6 = $900 reasonable. Whether its $100, $200, $300 or more, Onboard Credit can make a sweet vacation even sweeter. Every decision we make starts with that basic rule. Kids Program (ages 3 6): All children participating in the youth program must be completely toilet trained and pullup free. The Lido with fresh, cooked-to-order specialties for breakfast and lunch. The amount of the Crew Appreciation will be based on stateroom category, as set out below: We pride ourselves on excellent guest satisfaction and our onboard team is available to immediately address any concerns you may have about your cruise. Started August 27, 2021, By This should be done well in advance of travel at a Customs office near your home. This is great because if he should LOSE his card, no one would be able to charge anything to my in-laws' shipboard account. The provider simply wants to make sure you have enough available credit to cover your reserved charges, which, in this case, would be the 'average' daily on board charge per person. Holland America Line's 150th Anniversary celebration Also, please note that scooters and wheelchairs weighing more than 100 pounds without the battery are not allowed to be transferred from the ship to tender and/or from tender to shore. For the comfort of all of our guests, all staterooms (cabins), showrooms and most other indoor areas are designated non-smoking. The final amount billed may take up to 24-hours following disembarkation. Allsuch requests should be made before sailing through your travel advisor. Early Booking Bonus Offer is available for 1st/2nd guests only and applies only to the cruise portion of Alaska cruisetours. I have $550 onboard credit from different sources for a 14 day cruise. Some clearances will require face to face inspections, details will be communicated to you onboard. Customs pays particularattention to cameras (including special lenses and video equipment), binoculars, radios, laptop computers, foreign-made watches and other similar appliances. Holland America Line also offers a variety of gift packages for guests celebrating a birthday, anniversary, honeymoon or other special event. Assistance is only available once embarkation has begun, typically not before 11:30 a.m. For disembarkation procedures, please contact Guest Services once on board to advise them of your need for assistance. locations will accept major credit cards, and some will accept U.S. dollars. Thus the various reports on this board about getting money back, spending in casino, etc. Representatives are available 24 hours a day, 7 days a week and 365 days a year. Generally, one liter of alcohol per person may be entered into the U.S. duty-free by travelers who are 21 or older, although travelers coming from the U.S. Virgin Islands or other Caribbean countries are entitled to more. If for some reason you have not completed your Online Check-in process at least 3 days prior to departure, you will still be able to print your Express Docs, including the boarding pass, up to the departure date. From outside the U.S. access 1-321- 837-6106. However, an allowance of six liters, twelve (12) cans or cartons (500 ml in volume or less) or six (6) cans or cartons (1 liter in volume or less) of water are allowed per stateroom. Thanks everyone. I am never surprised when a "home office" has no real clue of the stuff that actual happens on a ship or tour. For this reason: Scooters and other mobility equipment are required to be securely stored and charged in the guests stateroom when not in use and may not be stored in hallways or elevator lobbies. Please bring the prepaid Gift card (with the Visa/Mastercard/American Express and Discover logo) to Guest Services for processing and do not register it online. Travelers checks may be cashed at the front office to make your deposit. Other consumables of concern may include ice madefrom local water, fresh uncooked salad greens or raw vegetables and sliced fruit that have been washed in local water, as well as dairy products such as milk, cream or ice cream products that have not been pasteurized. I understand what you are saying and for people who can afford it, it is not much to worry about.
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