Rest assured, I would be a great ambassador of positive relationships for Kaiser Permanente. Now, I make sure that I find that healthy mix of providing friendly care to my patients while being timely on my rounds. Even when times would get tough in this role with Kaiser Permanente, I would be looked upon to bring a contagious positive attitude to your team. The lady said she needed the medicine that day, and if she didn't have it that day, she will go to a hospital and send the bill to us. Write a thank you note or email to all your interviewers. I believe that building a strong rapport with patients through trust, empathy, and compassion is the key to a successful healthcare organization and I can't wait to bring these qualities to the patients of Kaiser Permanente. Problem-solving and dispute resolution are critical skills to possess on the team at Kaiser Permanente. "I dislike working in a negative, low morale environment that is plagued with office politics. By seeing and understanding the history, I can help guide a plan moving forward for the team. Furthermore, I consider my coworkers in other departments as part of my customer base because my work can often have an impact on their work. Are there shared values that you could also mention? The patient was angry and threatened to leave AMA. Your answer shows the interviewer that you can work well with almost anyone. ", "When the Covid Pandemic started, there was a rapid learning curve on what and how to use PPE effectively. Assure the interviewer that you can handle this type of task in a transparent, empathetic, and professional manner. We will re-assess in December, but it seems to be working very well. Kaiser Permanente was born: in response to the staggering economic conditions of the Great Depression. ", "In my current position, we were running into several issues about a year ago that involved the inventory and stocking of supplies in patient rooms. The most successful healthcare institutions in the world pride themselves on the trusting relationships that they build with their patients and vendors and this is no different at Kaiser Permanente. In my search for a new position, it was important for me to find a new employer that embraces diversity & inclusion in their workforce and I'm confident I found that here at Kaiser Permanente. As you answer this question with a specific example from your past, reiterate to your interviewer that you have excellent verbal communication skills and listening skills that will help you be a great communicator on their team at Kaiser Permanente. While there is no right or wrong answer to this question, be sure to speak with honesty and confidence in explaining how you interact as part of a larger team. I have been responsible for maintaining supplies on the general surgery ward for five years. Your interviewer would like to know how your communication skills have benefited your team in the past. I strive for perfection too often, which causes unnecessary stress for myself. ", "I would describe myself as a hard worker. I thrive when I work for supervisors who encourage curiosity and creativity in problem-solving. ", "I work good with minimum supervision, but I also enjoy working with a team. In looking to start this new position with Kaiser Permanente, it is essential to set a goal on how you will make a positive impact quickly after being hired. As well, talking about any journals you subscribe to or any groups/societies in your field that you belong to can also win over your interviewer. Kaiser interviewers ask this question because they want to know that you can be polite, diplomatic, and supportive, even when members are difficult to understand. Kaiser Permanente was updated by Ryan Brunner on November 21st, 2021. I also check what's low and order specialty if it's a fast mover. Ultimately the patient understood and the procedure was finally completed.". While there was no injury, I was required to report the fall to our safety team and I did so immediately. Display to the interviewer that you are capable of problem-solving within the workplace by talking about a specific time when you were creative, proactive, and displayed the leadership qualities required to resolve a workplace issue. Do you tend to take on a formal leadership role or tend to lead by example in more of a supportive position? Hiring Age. When I enjoy what I do it doesn't feel like a chore. New hires were appreciative of learning one on one. ", "My desire to become a nurse stemmed from my passion for helping people when they are most vulnerable. If I am unable to understand a team member's personality, I try to be professional and interact in a courteous manner.". Having worked in the field in Philadelphia for a few years, I am greatly excited about this opportunity with Kaiser Permanente because of the opportunity to work as part of a larger team and to help make this community a better and healthier place to live. We did that twice a week, and it completely solved our scheduling problem. That way, it's easier to transition care, and the patient has all their info in the same place. We've all had those tough cases. During my training, I worked with community volunteer organizations in Peru, inner-city Chicago, and Russia. Our job requires multi-tasking, so I tackle one patient at a time while giving each patient my full attention. The HR Partner and I approached this person to discuss our company culture and how his behavior disrupted the environment. Maybe you are a pen and paper person. I think the right answer is, 'of course, but not for long!' ", "You are searching for someone with 5 years' experience and I have two. To get at your ability to do this, be sure to read through the job description thoroughly prior to your interview. I consider myself to be a strong relationship builder and take pride in my people skills. There are many tools that you could use to excel in your job but remember - the most significant tools you possess are an excellent attitude and a great team backing you. If I am offered a position with Kaiser Permanente, you will never find me to be disorganized! I called McKesson and ask them for a specialty same-day delivery and explained the situation to them, I told the patient we will receive it that night and apologized when she came to pick it up, and I make sure we always have it on stock for her.". 57 questions about Interviews at Kaiser Permanente. I greatly value the information shared between fellow professionals in our field. Never being complacent, my creative thinking and project leadership skills will serve your organization greatly. In asking this question, your interviewer wants you to talk openly and honestly about the types of work environments that you find hard to work in. ", "My position at Kaiser is a Radiology Physician Assistant. When I went to continue my rounds, another patient had tried to get out of bed to make it to the bathroom and had suffered a fall. The reason was a computer glitz that held the release of his chemotherapy. I take the time to get to know my coworkers and what makes them tick internally to ensure that we work better together. We will see how stellar my skills are after that course! Rather than just sharing how you have gone above and beyond expectations in the past, focus on how your qualities will help you to meet and exceed expectations in this role with Kaiser Permanente. As well, I am an active participant in my local rotary club. . Use a specific example and describe how you handled the situation and any lessons that you learned moving forward to prevent it from happening again. If possible, pick a weakness that is not a core skill for the position you are interviewing for. You can wrap up your response by sharing how many new hires you've trained and the new skills you've gained along the way that make you a stronger team member. This process helped make our project a success in the end. If they want help, Ill help any way I can. Patient care requires a strong amount of compassion, and Kaiser Permanente strives to provide compassionate care to their patients. Healthcare is not a place for gimmicks because health is precious and irreplaceable. Interview questions and answer examples and any other content may be used else where on the site. Your interviewer would like to hear a story regarding how you were able to take an uncomfortable, or hostile situation, and turn things around into a positive experience. Once developed, I researched and put out contact to users of the systems and we saw a great response rate to the survey. It sounds like you handled this matter with utmost urgency and great customer care. ", "A patient scheduled for an Intrathecal Chemotherapy injection was delayed several hours. Definition. Take a few minutes to tell the interviewer a few things about yourself. Know peds RSV scenerio : it's big now on the news . If I promise any follow-up to my students, I do so in a timely manner. When the inevitable happens and the schedule runs behind, I don't hesitate to gather the troops and pull together in a team effort. This helps the interviewer evaluate how quickly you could assimilate into the team and how your approach to work would fit with the team. In owning up to my mistake, I quickly changed my plans for the day and reported to work to cover the shift. Instead, I got permission to spend a day in a highly-rated clinic serving the same population. In my current organization, I have been picking up extra shifts in family medicine to expand my skills. ", "I am an avid marathon runner and have traveled to 10 countries in the last eight years to compete in a variety of races. I would look forward to working in an organization of this size to better experience an even wider amount of diversity. In asking this question, your interviewer would like to know if you can adequately handle being the bearer of bad news. ", "Where I work, we have a diverse team; we all work together by translating to patients, helping them understand when they have questions, and splitting the job to get it done on time.". Perhaps you are watching TED talks to gain skills in a particular area, reading the latest-and-greatest book on the subject, or maybe you are taking a seminar at a nearby community center. What questions did they ask during your interview at Kaiser Permanente? This is a great response, and it shows that you truly do care about the people that you come across every day. I also learn a different kind of articles and submit my test to renew my certificate. These are all excellent skills to have, and you sound very talented! But I don't want you to be surprised by the information. With most large organizations operating compensation under a pay scale, talk about your willingness to start at the bottom of the pay scale and work your way up if you truly can agree to that. We told her we were going to order it and it was supposed to be there that day. My coworkers and patients always have an easy time talking to me and bouncing new ideas my way. In the ever-changing and evolving world of healthcare at Kaiser Permanente, being flexible and adaptable in your work is a key trait that your interviewer will be looking for in any candidate that they hire. I am a very energetic, positive person who would like to contribute to a healthy, collaborative team.". My organized and efficient communication skills will be an asset to Radiology when communicating with other departments.". I now enjoy learning about different cultures from my co-workers and understanding their points of view on work topics. The interviewer would like to dig deeper into your true areas of interest when it comes to your larger career goals. "I am usually the 'ideas person' in team projects. Last year, we were in a bind and running very short-staffed during a time when our hospital was at full capacity. I'm happy to answer any questions you have. We do not claim our questions will be asked in any interview you may have. ", "I know this will come off as cliche, but it's truthful. As you talk openly and honestly about your personality traits with your interviewer, try to match your personality traits with the mission and values of Kaiser Permanente. Ben Richardson, a principal in McKinsey's London office, conducted the . You've chosen a powerful example that can help make you a more memorable candidate. The status says no longer consider for the position. Working in the healthcare services industry at Kaiser Permanente means that you could be in contact with vulnerable people, children, pharmaceutical drugs, drug-related equipment, confidential information, and other areas of sensitivity. The reason i chose to continue to pursue nursing is because upon being accepted to the program I loved the patient . "In my current job, I had a team member who would scoff at other co-workers' ideas in meetings. But being confident in my abilities as a newer worker in our field, I am very comfortable starting at the entry-level of pay for this position and working my way up with experience. Would it ensure efficient workflows or more timely responses to other departments? ", "In my current role as the lead scheduler, I am responsible for making the schedules for the schedulers in three different departments. Does it help you build trusting relationships with community members? I even talk about what they are going through. I've cleaned up your answer slightly to more successfully deliver your message. Because this is a situational question, consider using the STAR (Situation, Task, Action, Result) method to provide a story-based example. It's best that the person knows the reasons why so that they can learn from the experience. My notebook saves me when I'm swamped, but I try to be efficient and put info directly into the (group record/EMR/chart) when I can. In addition to this podcast, I also subscribe to a couple of industry blogs. Strong communication skills are required to be an active leader. If necessary for my own personal good, I don't hesitate to walk away from my desk and take a walk to calm my brain a bit before stepping back. Conversely, you could be relied upon to work solo a majority of the time and need the ability to make quick decisions on your own. What makes you want to give back to your community? ", "The people on the frontlines of a business are vital to the success of any organization. I feel that your focus will be a great fit with my long-term career goals to eventually work in primary care with a great organization. We now offer a text messaging program to all Kaiser Permanente members (standard message and data rates may apply from your wireless carrier). No matter if the job you are interviewing for at Kaiser Permanente puts you in direct patient contact or not, the healthcare industry, in general, can be very emotional at times for any staff member. I greatly value diversity. You've answered well by sharing that you face stressful situations head-on. You can consider improving this response by explaining why. Dental benefits. But I want to be upfront, I have done a full background check before, and there is a possibility you will see a charge for possession of marijuana in the check. You can strengthen this response further by sharing how you see your communication skills benefit your team or patients in the role you're applying to. Consider the skills and qualities that help you successfully face problems on the job and be sure to reiterate them to your interviewer. People feel pretty comfortable with me and often open up about what theyre going through or share their personal lives with me. Nice work! ", "Knowing that I wanted to pursue a career that involved healthcare and science, I received my bachelor's degree in cytotechnology from Thomas Jefferson University. Upon using my reflective listening skills to calm them down, I took the extra time required to walk the customer through every line item on their billing statement until they fully understood each item. Answer dates might appear two to three weeks before they were published. I understand and agree that Kaiser Permanente may verify any and all information that I provide. Ensure that your answer does not include a factor that would make you appear unfit for the job that you are interviewing for and reiterate how you effectively handle this stressor in your work. Kaiser Permanente is 100% focused on the service that they provide to their patients. It sounds as though you have exceptional patient service skills! The COVID-19 pandemic presented many opportunities to adapt as the situation evolved. The application opens in early May. In a recent project in my department, I was tasked with participating in a team that looked at our dispensing of medications and how our processes could be improved. I'd be curious to hear if your department had any needs in this area. "In my current role there is a lot of staff turnover when it comes to our management team. I would need to be trained in the new procedures. On a recent project, I was part of a team that was testing new EHR's that we would potentially put to use in our organization. Among the early respondents was Dr. Sidney R. Garfield, who began to experiment with innovative ways to put advanced medical ideas into . Takes notes when I have to and double-check my work to make sure it's done right like typing prescriptions. I am an attentive listener and a compassionate caregiver. "I am a great problem solver because I do not allow stress to cloud my judgment and mute my sound decision making. You can begin with your recent education, family life, volunteer work, or talk about your travels. I will receive an email with the related information any time there is a major headline about the healthcare industry. Being newer to my career in healthcare, my biggest goal as of late has been to take as many related courses and workshops as possible. Asked July 30, 2016 22 answers Answered October 27, 2022 Look for mock interviews you can purchase for 8$ month. "When we were speaking earlier, you mentioned that you were urgently seeking to improve the level of patient care and compassion at this facility. The size of Kaiser Permanente and the number of employees here make the fact that diversity is of utmost importance, and I know that I would thrive in this environment. Great answer! I have been working on it by asking for help; if I'm helping the pharmacist, I ask another tech to fill or input.". To help myself on a day-to-day basis, I tried to stay as positive as possible with others and wouldn't be the person to pass along negativity. I am a recent grad from Columbia University and have spent the past 12 months traveling the world. Health benefits. ", "I believe in volunteering in the community where you live. A large organization like Kaiser Permanente walks a fine line when talking about promoting from within because departments want long-term retention while also wanting their employees to reach their goals within the walls of the organization. Are there specific Kaiser volunteer opportunities you'd be interested in? I also keep myself open to my colleagues so that they can know and understand me better as well. Are there any resources from Kaiser Permanente that you could subscribe to, and then mention in your interview? All interview questions are created by MockQuestions.com and are not official interview questions for any organization listed on MockQuestions.com. This question is an opportunity for you to discuss community service types of activities that you hold near and dear to your heart and any efforts you have been a part of in your past. Very nice answer. If you can add in a little bit more about your education, that would round out your answer nicely. The challenges are learning how each new hire learns and the best approach to teaching each new hire.". What does it mean after your phone interview. It is not the ideal situation, but I have always adjusted for the good of the team. I continue to work on this on a daily basis. When I need to relieve stress, I will take a walk to get something to drink or turn on some soft music.". What they're looking to hear by asking this question is that you have the ability to manage your stress in a healthy and productive manner. "A bit about me - I love to travel, read, and conduct research. Depending on the role you are interviewing for at Kaiser Permanente, a majority of the work could be in a team-based environment. Your interviewer knows that any candidate they select for this role at Kaiser Permanente isn't perfect and comes with an area or two for improvement. Learning fast is a wonderful way to serve your customers and help your new team to be a strong as possible. Be sure to have an action plan in place for improving on this weakness if hired at Kaiser Permanente. 3.2 (5 reviews) Term. After interviewing at Kaiser Permanente, 69% of 2,186 respondents said that they felt really excited to work there. It can help to think of it more broadly - going beyond your actual job title to reveal more about how you function within a healthcare team. ", "To be completely transparent, I probably bring myself the most stress because of my innate desire to be the best. In my current position, I am not the most persuasive person on our team, but I am highly creative. "My customer service skills with my patients are definitely one of my strengths. I am most comfortable, and happy, in this type of environment because it offers me unique learning opportunities. Second, I want to be the best at what I do. This illustrates your ability to transform stress into action, successfully turning a negative into a positive, to accomplish your goal. Your ability to adapt to various people, regardless of a positive personality match, shows that you are mature and professional, even when factors are not entirely ideal. In the early morning hours, I was tending to a patient that was still wide awake and we ended up conversing for some time. ", "Outside of my excellent clinical skills, the biggest attribute that I will bring to the table for Kaiser Permanente is my empathetic approach to treating patients. Find additional company focused interview questions by practicing from one of our industry sets. "I once worked in a very difficult environment and toxicity really started with our leader. If you tend to take the lead, you can let the interviewer know, but avoid sounding overbearing. How to Answer: Why Do You Want to Work Here? In my current position, when a patient has a post-procedural pneumothorax that requires a chest tube and a hospital stay, I gently explain what happened, the need for the chest tube, and the hospital stay.". Excellent! ", Our Professional Interview CoachKevin Downey Reviewed the Above Answer. ", Our Professional Interview CoachAmanda Knight Reviewed the Above Answer. I have trained myself to adapt my communication style, so a patient gets what they need. No matter if you will be working in front-line patient care or back-end support at Kaiser Permanente, communication can be the key to success in the healthcare world. I like to do the right thing, and sometimes I get stressed trying to reach that goal, but I think it's a worthwhile endeavor. Not long ago, I received a call on a Friday morning when I was scheduled to be off work and was told that an employee hadn't reported for their shift. To best suit my internal customers in their training, I ensure that I am a subject matter expert in the setting I am providing education. After communicating the issue with my director, we realized that there wasn't an efficient inventory tracking system and supply ordering system in place for our clinic. Lastly, it's a great idea to ask the interviewer what resources they refer to for industry trends. This is a personal and caring approach. Wrapping your answer up by talking about something impactful you've learned by working with a diverse team illustrates that you are authentic when you say that you see the value in diversity and inclusion. Submit as soon as possible so that you will have more time to gather the required supplemental documents. For instance, if I am to terminate someone's employment, I don't sugarcoat the reasons why. I follow the rules, I maintain my certifications, and I appreciate the policies and values of whatever site I work. Reiterate to your interviewer that you are aware of the stressors that come with this role. Your response makes it clear that you volunteer in your community in various ways. Staying on a deadline is very helpful, and I will delegate when necessary to alleviate some stress. The interviewer would like to know if you understand what it takes to keep on top of ordering medical supplies and inventory if hired at Kaiser Permanente. It seems you have found that balance. ", "My main reason for pursuing a career in healthcare was due to my compassionate nature with people. Immediately, I logged on to our email system to find out that the employee in question had requested the day off and I had totally missed their communication to me. With some great advice from some mentors in my role, I have harnessed that fear into the ability to go above and beyond for my patients to help ensure that I've done my part to create a great health outcome for them. This organization includes my scheduling, paperwork, and more. In the future, I will like to be a PA and help more people.". But this is usually just for transitions. If you can, match your strengths to the requirements outlined in the job description and make sure to thoroughly research the position prior to your interview. "Every day at work, I remind myself that everyone I come across has their struggles. Talk to the interviewer about your preference when it comes to teamwork or working individually and be sure to avoid pigeonholing yourself into one particular scenario (ie: I only like to work by myself). I can see how it would be stressful when you care for your patients' success so much! This mindset has consistently allowed me to continue with a productive shift no matter the emotions that come my way and I would be able to bring this same level-headedness to work at Kaiser Permanente. It sounds as though you do everything possible to ensure your patients are set up for success. I think it's okay to be moved by someone else's experience, but I don't need to make it mine. This post provides exhaustive information on the Kaiser hiring process, to help you learn how to effectively go through the job application, interviews and other parts of the recruitment process at Kaiser Permanente and be employed. The Kaiser Permanente hiring process involves two types of interviews that may be conducted. By bringing awareness to it at the moment, I find my propensity to hold onto control has decreased, so I'm certainly moving in the right direction. This is a very good example of your problem resolution skills. They want to know that your passions align well with what Kaiser Permanente is offering. You offer multiple solutions, look at the issue from all angles, and aren't afraid to ask for help when needed. I believe that, if asked, my colleagues and supervisor would say the same about me. Using a real-life example of how you improved a relationship with a difficult coworker or patient gives the interviewer a glimpse of how your strategy pays off in real-life situations. If I'm meeting the requirements of my position, and evolving within my profession, then I am free to adjust to my patient and be the provider they need. In looking to hire you at Kaiser Permanente, your interviewer wants to know that you have a methodical approach to problem-solving. Ask The Interviewer: Work From Home Edition, Cover Letters are Hard to Write, But This is Why They Matter. Patient care is a privilege, and I respect the role I have in clinical care and the part other people have. This is one of the reasons I have applied with Kaiser Permanente. Contact us here. No matter how you answer, your interviewer will be looking to hear that you can overcome any negative work environment and express your ability to do so by talking about a time you overcame a tough situation in the past. The success of Kaiser Permanente thrives on the accuracy of information and organization in all work that they do.
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