If the buyer is returning the item because it's damaged, faulty, or didn't match your listing description, then you're responsible for the return shipping costs, even if your returns policy says you don't offer free returns. I can see where an dishonest buyer could simply damage the item themselves to get a refund and or a Seller could make a mistake in proper packaging. As a seller though, I would hate to see ebay make this a requirement as I suspect that all a customer would have to do is say that the item was damaged and we would have to pay whether there was legitimate proof or not. Returned goods are a problem for retailers, resellers are cashing in - CNBC It doesn't count against your ratings but it doesn't look good when potential buyers see this. Tips for returns I sell on many platforms, and have been selling on ebay for over 15 years. They told us that since the item was returned damaged and not in the condition we sent it that they would chargeback the cost of the item. eBay Selling! Damaged Item Who Pays Return Shipping? What Sold On eBay This buyer says the item is ruined because we folded the cardboard backing of the item. But , as we all know, not all sellers (or buyers ) are honest. You won't be able to re-open the request once it's closed. Refunds, Returns, and Exchanges for Sellers Etsy is a venue made up of independent sellers who run their own shops. We do not give refunds and this buyer did not read the terms. For items that have a total cost of $750 or more, signature confirmation is required. How they can respond depends on the reason for your return: Accept your return request and offer a full refund You'll return the item and the seller will then issue a full refund depending on their returns policy, this may or may not include the original shipping cost. That means that you'll need to accept the return and cover the cost of return shipping, even if you don't normally offer returns. You've been a member since 2010 and you've logged dozens of transactions. Log in to your eBay account and find the purchase history section Click on Return this item Select the reason for returning the item Attach the photos showing the damage Click on Send Once you submit the return form, the seller has three working days to contact you back and offer a solution for the problem. But in many cases, a duplicate item would be difficult to find or too expensive to find and intentionally damage. Return shipping costs when you use an eBay label. It is ebays buyer protection policy that the buyer pays return shipping but IMO a good seller will pay that cost if the item arrives broken or not as described. If you've changed your mind and want to send it back, you can ask the seller if they'll accept a return. When the seller replies, we'll send you an email with details of the next steps. DoNotPay Will Help You Get Your Money Back, Amazon Item Not Shipped? There are several ways you can send an item back to the seller. It is ebays buyer protection policy that the buyer pays return shipping but IMO a good seller will pay that cost if the item arrives broken or not as described. Language barriers may make it difficult to purchase an international return label. Return shipping for sellers - eBay When this happened to me the seller I responded to the buyer my opinion on how to remedy the damaged item. eBay Item Returned Damaged? Here's What You Should Do - Flea Market Flipper Take action within 30 days. Recycling old glasses is a great way of making the materials used in your spectacles last longer, and avoids unnecessarily sending them to landfill. 03-23-2018 06:31 PM. Copyright 1995-2021 eBay Inc. All Rights Reserved. I called Ebay and got no where. To contact us: Click Help & Contact at the top of most pages. The seller will also pay for return shipping. How you request the return depends on how you bought them. Here's how to print an eBay return label, if one is available: Go to your Purchase history and find the item in Returns and cancelled orders. Ebay counters that its penalty fees for return rates of over 2% are "to ensure buyers receive the best shopping experience possible, bringing more buyers and more sales for sellers" and. Who Pays for Return Postage on Faulty Goods? The shipping for this item was about $3. You must have gotten just the right customer service rep at just the right time to have had no problems. If someone sent me a picture ofa broken or damaged item, I would send a refund right on the spot. Thats why we created a product that reports delayed, missing, and faulty parcels in the blink of an eye. Packages damaged by USPS : r/Ebay - reddit Thanks for all you do. Returns & Refunds | eBay Thats not even the best part! Fear of what could happen could be keeping you from making the income you deserve to make. Next, clean the lens with dish soap and dry with a microfibre cloth. Yes, no, maybe. eBay Money Back Guarantee covers most transactions on eBay. The item was significantly not as described. The Buyer than escalated the case higher and the end result was that EBAY rewarded the Buyer with a full refund and not responsible to return the damaged item. eBay Canadas Zero Insertion Fee listing promotion extended. I dont think they really read this post. If you stated you offer free returns, youhave to pay;otherwise, you can ask the buyer to cover the cost. I'm more irked than upset about this basically because there isno provision for flexibility. All other return / refund requests will be considered at our discretion and a 20% restocking fee will apply. This is a tough one, and I feel for you! You won't have to lift a finger as our app does everything automatically after you answer several essential questions related to your purchase. All you need is an email address. .. just like we do now when buyers claim they never received the item! Traditional APIs: Orders, resolutions and feedback, eBay APIs: Talk to your fellow developers, RESTful Sell APIs: Account, Inventory, Catalog and Compliance, RESTful Sell APIs: Marketing, Analytics, Metadata, Post Order APIs - Inquiry, Case Management. So what I have learned is that the accident of damaged items in shipping is neither the Buyers fault and or the seller's fault with exception to faulty packaging and that the EBAY standard of Buyer's responsibility to pay for returns is not fair and what would be a somewhat remedy. eBay Selling! However, we're here to help. on When returning an item, it's the buyer's responsibility to ensure that it's packed properly and protected during shipping. Ive been following you for a while and really enjoy your articles and videos, but you lost all creditability with this overly simplistic and frankly unbelievable article. Scroll down to the RMA number checkbox, click it in and submit the changes. Dont let it! eBay Buyer Wants What? (Returns and Refunds Edition) Outside a Global Shipping Program purchase, you would appeal to Canada Customs and Revenue to show the merchandise was returned at which point you can ask to be reimbursed for your import fees. We are ready if that happens, but in the meantime we continue to sell on the platform that makes us the most of our income. If you continue to use this site we will assume that you are ready to rock on with it. ~Sandy 0 Kudos Login to Reply or Kudo Options How to Return an eBay Purchase - liveabout.com Well be able to help you quickly by chatting with you online or through a quick phone call. What To Do if Your Package Is Late, How to Pay Your Houston Water Bills Online Hassle-Free, How to Remove My Case From The Internet Instantly, How to Recover Your Forgotten Workday Password Hassle-Free, How to Stay In Touch With Inmates at Clements Unit, Sending Money to an Inmate Has Never Been Easier, Submitting Freedom of Information Act (FOIA) requests, You have used an eligible payment method when ordering your goods, The damaged product isnt on the excluded items list. Returns will not be accepted without prior authorization. Learn more about our Condition of returns policy. Ive had this happen and the ebay help boards are full of examples of this. What does the EBAY Commuity feel about this. Se o item for devolvido depois de usado ou danificado, voc poder emitir um reembolso parcial para o comprador. 04:41 AM (Maybe that's what they're hoping for.). New to the whole flipping/reselling process? The stilts were a pretty great find! If the buyer uses alternative shipping arrangements, the return shipping charges arent included in any eBay Money Back Guarantee refunds, even if you agreed to pay return shipping charges. A couple of buyers indicated they received no response. We hope that we didnt portray eBay as being perfect all the time for every transaction. Death certificates show that you died. Jen in Indiana. The returns process. If they agree, youneed to send funds to cover the cost. Ensure that the amount includes tracking, and on items that that have a total cost of $750 or more, include signature confirmation. We tried reasoning with them but they would not budge. There are some simple, practical steps you can take to reduce the risk of something going wrong with your buyerspurchases. Free Shipping.CXRacing Turbo Kit For 92-00 Honda Civic, with D15 D16 . What is Poshmark's Return Policy? For instance, you can offer to pick up the item in personor let them drop the item off at your closest store. Who pays for return shipping you or the buyer depends on the reason they're returning the item and your return policy. If you return the item used, damaged, missing parts, or if it gets damaged during return shipping, the seller may deduct an amount from your refund to cover the loss in the item's value. You can unsubscribe anytime. One big concern many resellers or potential resellers have is getting an eBay item returned damaged from a customer or be a different item then they originally shipped. I took pictures and opened a case. I sent him an e-mail stating to let me know if the shipping company needed to pick up the item for inspection so I could leave it on the porch. Lord of The Rings Return of The King Gollum Talking Action Figure * Box I received it with stains and pulls in the fabric. Voc pode pedir nossa interveno para resolver a questo. If you're responsible for return shipping and using an eBay label, we'll deduct the cost of the label from your refund. eBay Protects You When you sell on eBay, youre protected by policies, transaction monitoring, and data systems that make eBay a safe and vibrant community. For packages that have been shipped by Priority Mail (or Priority Mail International), Global Express, or Click-N-Ship labels, the USPS will offer a full refund if the package is delivered late. Also, depending on what type of item it is, you might be able to argue that it would be useless to the seller in its damaged state. 13 min article; Return postage for buyers. The seller simply cancels the sale and a refund is sent back to the buyer. As long as you paid for the incorrect, damaged or defective item you need to return through PayPal they will cover return shipping costs to the seller up to the value of $30. The seller pays for return shipping if they offer a free returns policy or if the item was damaged, faulty, or doesnt match the listing description. I would love to hear from others that have been on both sides of a case such as mine. Why on earth would you want anyone to spend money sending it back to you? The process cant be simplerall we want you to do is: We will forward your claim to the courier automatically and save your time as completing these steps will take less than five minutes of your time! What am I going to do with the returned item? . Grab our Beginners Guide to Selling on eBay to help you get started the right way. They told us that since the item was returned damaged and not in the condition we sent it that they would chargeback . How to File A Shipping Insurance Claim if Your Package is Damaged, Will Online Sales Tax Affect How You Sell On eBay? There is a reason why thousands of honest, experienced long-time sellers are leaving ebay and selling on other platforms. Who is responsible for return shipping costs? - Help Center Home ), know that eBay should have your back. The item I purchased was hard to find and, against my better judgment, I bought froma seller who has thousands and thousands of sales each year. Before you toss the item in the trash, have you considered phoning the seller and asking whether they'd refund on the basis of a photo, explaining the high cost of tracked shipping to return it? Our app can prove handy in a variety of other situations, such as: Visit our learning center for a full range of our services. A seller either indicates "Seller Pays Return Shipping" or "Buyer is responsible ..". A Depop is a platform where people can sell new, vintage, or secondhand clothing, accessories, and housewares. Items may be returned within seven (7) days of receipt if the merchandise was damaged during shipping or if there was a major distortion in the description. Required fields are marked *. A business can refuse to give you a free repair, replacement or refund if: you simply changed your mind. eBay is taking action to protect sellers for shipments to and from British Columbia. If they deny it, escalate it to eBay and they will more than likely rule in your favor. Keep in mind that the condition of the item you send back to the seller is important, so repack it carefully. for jewellery, scarves and the like) and has had his share of negatives, for sure, but still less than 1% of his total sales. Items may be returned within seven (7) days of receipt if the merchandise was damaged during shipping or if there was a major distortion in the description. Accept your return request and offer a full refund You'll return the item in the same condition in which it was received, and the seller will then issue a full refund, including the original shipping cost. No message before opening a claim. Enter reasons for returning the order. The neg's relateprimarily to the receipt of the wrong item or a defective item. How do I initiate a claim? Select your reason for closing the return from the dropdown, and add details if you want to. If the item being returned has a total cost of $750 or more, it will need to be returned with a signature confirmation. O comprador dever devolver o item no mesmo estado em que foi recebido, incluindo todos os componentes presentes na embalagem original. If you're responsible for return shipping costs and used an eBay label, we'll deduct the cost of the label from your refund. Birth certificates show that you were born. These charges are based on rates negotiated by eBay, and are typically less than what you would pay the carrier for the same item. That shakes them out of the tree. Since the item was damaged in shipping, its now the buyers responsibility to call the shipping company and get his money back from shipping insurance. Thanks for answers to the above questions and what happened to the buyer paying the return shipping since they say WE damaged the item by folding the back card board on which the item is held inside by a heavy plastic sealed cover. Here's how: If you had already asked eBay to step in, you'll see 'case' rather than 'request'. Important You'll need to send it back within 10 business days, using tracked postage. When a case is opened, the buyer is asked to upload photos and offer details of the item. If youre unsure, try contacting the buyer to ask if theyll purchase an international label on your behalf. Who pays postage on returns - Amazon We have a buyer who says the way we packed the item damaged it. ), Os produtos selados a vcuo devem permanecer assim, O selo de fbrica no pode estar rompido/aberto. Who's responsible for return shipping costs depends on why the item is being returned. If its a fragile item, use a double box with 2 of padding or fill in the first box and 3 of padding or fill between the two boxes. First response from me is always "Return for refund". Why should a buyer be out anything because they got something broken? Item damaged in shipping - PayPal Community and a fun one too. Who pays for return shipping cost on items damaged during shipping? - eBay And I cant recall a time that we have lost money on an item and a case. Returns will not be accepted without prior authorization. If the returned item is opened, used, damaged, missing parts, or is damaged during return shipping because it wasn't packaged correctly, some sellers might deduct from your refund to cover the loss in the item's value. Simply retain your proof of postage as-per PayPals terms and conditions and submit a claim for a refund. I dont accept returns, why do I have to pay for a return postage label? To avoid a problem with a sale, we advise sellers to be as descriptive and detailed as possible when creating listings. Report the feedback. Who pays return shipping on eBay? - Quora No, this seller is not in China . he's American. Buyers may not misuse our returns processes such as requesting a return and then sending a different item back. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. Use the phone over e-mailing when you want a response), and told them the situation. The feedback suggests that buyers do receive a refund -- eventually. If you aren't satisfied with the service you've received or an item you've purchased, all you need to do is fire up your DoNotPay app. Who pays for return shipping? Lot of Samsung Galaxy S6 Smart Phones *Please Read - shopgoodwill.com However, it already is quite flat. Give a full refund: Youll issue a full refund to the buyer, including original shipping costs, and theyll keep the item. You can find more information about our requirements for returns and eligibility for coverage in our eBay Money Back Guarantee policy. as I suspect that all a customer would have to do is say that the item was damaged and we would have to pay whether there was legitimate proof or not. Offer you a replacement or an exchange Some sellers may offer the option of returning an item for a replacement or exchange instead of a refund. To say that you lost all creditability (credibility) is way overly simplistic and a frankly unbelievable statement!!!! Weve stated many times throughout our blog that we usually call 2-3 times before we get something resolved. The Message from EBAY was that I was not found at fault and that this case woul not be reflected on my Seller ratings. For example, if a buyer purchased an item for $50 and wants to return it, the seller is only obligated to refund $30 of their original payment. Why would you risk having your seller rating dinged over a $4 item? A Beginner Seller's Guide to Return Shipping on eBay You can still close it if things are resolved. Good luck. Damaged Item Who Pays Return Shipping? Technically, yes, you can refuse a request, but the buyer has ways to open an account case with eBay who will make the final decision. I've had mostly positive experiences as a buyer and I know that,occasionally, we're going to end up unhappy. Check the seller's return policy in the listing to see who is responsible for return shipping costs. If you decide to mail a letter to the company yourself, we'll tell you how you need to draft it to get exactly what you need. Part Number: HPE-HP46C-MAG. We can bypass any company's customer service, draft a refund demand letter, or initiate a chargeback process in your stead. Send an eBay shipping label If the package meets the size requirements set by the return carrier, you can purchase a return shipping label through the return request and send it to your buyer. But I trust my judgment and I'm hardly ever wrong. I responded by contacting EBAY to get the proper procedure done and when I was told what to do I followed the lead of EBAY Customer Support and that was to give a full refund upon the return of the damaged item. Death certificates show that you died. eBay return postage labels with Australia Post or HUBBED are available for most domestic returns. Select the shipping carrier from the dropdown list. What To Do With Old Glasses? 5 Top Tips - Fashion Eyewear UK Part 1 Clarifying the Seller's Return Policy Download Article 1 Find the return policy. When the buyer is returning the item to you, the cost of the label will be charged to your account once its scanned by the carrier. The negative feedback and the the buyers comments on my handling of the issue did in fact lower my Seller score below Standard and I have been penalized by not being able to participate in Promo's of free listings, unable to list Bullion and I don't even know of other areas that are affecting my selling practice. The following day i found out that the buyer didn't like my suggestion and opened a case for refund. Most sellers refund as soon as they get the item back. Who pays the cost of return shipping depends on the seller's return policy and the reason for the return. How To Avoid eBay's Automatic Returns Approvals Policy? Our app can get your gift card cash back, file an insurance claim, and connect you with the loved one in jail. Check the listing in your Purchases - opens in new window or tab to see the seller's full return policy, including how long you have to request a return and any other conditions. Photographs show that you have lived. -Unknown. 2 min article; Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. Enter the desired refund amount, and select Send refund. Here's how to send an eBay shipping label from the View return details section: Oh, I totally agree. I sold an item and buyer said the shirt was faded, so I had to pay return shipping. If the buyer is sending the item back for another reason, for instance, if they ordered the wrong item or changed their mind, then theyll need to pay for return shipping, unless your returns policy states you offer free returns. And is it mostly positive? As long as you paid for the incorrect, damaged or defective item you need to return through PayPal they will cover return shipping costs to the seller up to the value of $30. Same old form letter rma number garbage. If they decide the request is reasonable, then they will process the request and transfer the money from the companys funds to the buyer. What I might do is take a chance and send it without tracking. eBay is no different. It means buyers can get their money back if an item didnt arrive, is faulty or damaged, or doesnt match the listing. There's a good chance that the $100 printer, the $300 wide-screen monitor, or the $170 router you recently bought from Amazon weren't supplied to the e-commerce giant by their original . As a seller, I know when I'm being ripped off or when someone is being truthful. Refunds, Returns, and Exchanges for Sellers - Etsy Help 12-13-2016, 04:56 PM. POCKETKING. Learning to use the forums. Join Date If you need help, you can contact us. Select View return details. Check their FB/DSR rate -- it's possible they might care about getting a neutral/neg FB or an INAD case. At your discretion, you could offer (on a case by case basis) to pay for half the shipping. We may ask you to accept a billing agreement to authorize payment for these kinds of charges. If youre unable to determine the cost, contact the buyer and ask them to provide a quote. This article offers a step-by-step guide on replacing an eBay item damaged in shipping. - edited Para manter essa confiana, esperamos que todos os usurios se tratem com respeito. Well this was met with an angry threatening message from the Buyer stateing that I was going to pay for my action with recieving Negative feedback an that this was going to cost me more than I could imagine. Do You Charge Return Shipping on Damaged Items? I guess it always boils down to buyer beware! Choose a reason for the refund. If you're responsible for the return postage costs, you'll see the price of return postage, and be able to purchase your label. Consulte a poltica do eBay Entrega Garantida para obter mais informaes. Then to top it all off she left negative feedback calling me a liar. Who pays for return shipping cost on items damaged during shipping? Who Pays Return Shipping : r/Ebay - reddit
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