Has anyone else encountered this and found a solution ? The usual SPF and DKIM and other DNS settings are in place to verify the sent emails. About 4 days letter I get a reply saying the message could not be delivered. I have tried sending individual messages and simple test messages but nothing works. After several attempts, I decided to delete the email account from the phone and to recreate it using Add Account. All other emails to other systems have no issues. Martin Gates, from Hampshire, has had an email account with Virgin Media for years. I typed my email address, password, display name, checked in the Advanced Settings, the incoming server is on port 993, outgoing on 465. (The fix did not work until I had quit Mail and relaunched it. I can take the same message and copy it into gmail and send from there and it gets through with no problem. Our Gmail accounts work on all our devices. 26-08-2021 A forum where Apple customers help each other with their products. He says: 'My emails are an archive of all of my subscriptions, accounts and information over the years. I have tried sending the simplest of messages, namely a message titled Test and the text Test message. My wifes email account on her iPhone 10 is working fine and her settings are identical to those described above on my Samsung phone. What do I have to change to make my emails send? http://bt.custhelp.com/app/answers/detail/a_id/44917/kw/bt%20mail/c/6591, on 5) Set up an auto-responder message on your old email address. 'All of my contacts have it. only. Uninstall and Reinstall Mail app A. Uninstall - Windows Key+X > Click Windows Powershell (Admin) > Copy the below and paste into Powershell and Enter For those that aren't arriving, things obviously get a little more involved. That sounds like something has been stuck in a queue somewhere. On 19th May I had a chat session with a plusnet advisor who could not help but said he would pass it on to the email specialists. on Rest assured that we'll do our best to assist you or get you pointed in the right direction. Thanks Can you please hold the power button on the phone and iPad until you see a menu and choose power off. This will work as long as your old email account is still active. Delays in Emails being delivered can arise from a multitude of reasons. The usual SPF and DKIM and other DNS settings are in place to verify the sent emails. Its broadband expert Catherine Hiley says: 'Staying loyal to a broadband provider to keep your email address could prevent you from enjoying savings of up to 162 a year on average if you switch. I have tried from two different user names on my PC and so two different Outlook settings, and from my Windows 10 laptop, none of which are successful. At some point during one day a couple of weeks ago, the following issues seem to have started: missing virtually all sent emails from the account on my iPad since the account started, but not my iPhone similarly, logging onto web based email account, using different devices, my iPad, my iPhone, wife's iPad and . Working on the theory that it was another case of BT doing something, I decided to leave it overnight. 23-04-2021 The "Port" was set to 587 (correct) and "Use TLS/SSL" was checked (correct) but "Authentication" was set to "None". any proposed solutions on the community forums. 14h56, on Apple disclaims any and all liability for the acts, I have entered the SMTP and IMAP details correctly but it still won't send. 26-08-2021 I can send messages on iPhone and webmail but not via Apple Mail on either of my Macs (MacBookPro and iMac). So hardly time for a timeout to have occurred. I have deleted the account and reinstalled, checked all the settings and named the account with the e mail address. If that doesn't fix the problem, see the next section. Emails from BTInternet.com not being received in Mail Get our superfast unlimited fibre broadband, Flexible and affordable sim only deals with no contract, Our network reaches over 99% of the UK, so we've got you covered, Low on minutes, data or texts? Why? Thanks for your help - I can now send messages to 'external' accounts from the iMac and to all addresses from the MacBookPro so I should be satisfied. I can send mail to my iCloud email OK on both machines, which I could not do when the problem first arose yesterday. BT email addresses end with @btinternet.com, @btopenworld.com and @talk21.com. If an item is purchased and the buyer's delivery address is a PO BOX, the item will be cancelled by the seller. 16h05. BT allows former customers to access a basic form of their email account for free. We do not write articles to promote products. We appreciate you reaching out to us about Mail. Sadly not the same as my experience. BT Email: I can't send or receive email | BT Help - BT.com Maybe that's the issue, although there has been no problem up until yesterday. to know I'm not alone. I have a group of 14 people set up under Outlook 365. What can we help with? It takes a while to get a reply from the Postmaster but they will respond. Look from the bottom upwards to see the activity timestamps from when the message was sent, through to when the message was received by Plusnet. I went to Advanced Settings and found that IMAP incoming and SMTP outgoing ports were set to 993. - We do not send parcels to PO BOX addresses. We shall never know, but fingers are firmly crossed that the service will return to normal. 10h38 The advice from forum users is to do nothing such as changing passwords or deleting and resetting up accounts as this invariably causes more problems than it solves. Log in issues. 19h14, I never said it wasn't a BT problem and should be addressed by BT or that it has not been going on for years without resolution but the only way it will be resolved for the OP at this stage is by contacting the Postmaster to have his domain white listed to the extent that it satisfies BT. Are there really just two of us having this problem? Has anyone experienced this problem. What does this mean? Thanks for your reply, Townman and thanks to Anne too. If I changed my email address I would be bound to lose something important. So it seems to be something between Android and BT Mail. Its probably not directly relevant to your problem, but who knows with Apple!! Email: timforrester@btinternet.com. So can it be that btinternet webmails pass through ok and btinternet emails sent via other email clients don't? I expect that they are simply burying their heads in the sand and do not look at all. Do this plenty of time ahead of when you plan to switch broadband provider you may even want a few months to switch over. Just one other thing that might be relevant. on 10-07-2019 on BT internet email problem Hi. What does this mean? The account I am using is Gmail (the google mail). Help with setting up your email > Other tips: Check that email addresses are typed correctly Check spam folders - genuine emails sometimes end up in there by mistake Both server names are mai;btinternet.com, both IMAP usernames show my email address; Ive tried entering my IMAP password into both the incoming and outgoing servers and when I click on the tick so show that everything is entered, I get this error message almost immediately: The connection to your email server timed out. Typical script! In my view, the Postmaster group are doing it the wrong way round. Below is an article to help guide you through the process. For email, I use Microsoft Outlook (from Microsoft Office, not outlook.com) email on my Samsung S10 phone and on my laptop. If someone answers your question correctly please let other members know by clicking on Mark as Accepted solution, Mine is Samsung A71 and also doesn't give option to enter the SSL encryption details, Announcements, Guides & Community Updates. You can usually find the option to redirect in the inbox settings of your old email account. - last edited on https://community.plus.net/t5/notes/composepage/note-to-user-id/6640. I installed the outlook App on my iPad and it works perfectly I'm afraid. No links of any sort and it still bounces, coming back with the messages unable to deliver after repeated attempts. Solved: btinternet email server refusing to send outgoing - BT Thanks for the examples that have been provided so far. All packages, programming, features, and functionality and all prices and fees not included in price guarantee are subject to change without notice. For additional information, see the Global Shipping Program, This amount includes applicable customs duties, taxes, brokerage and other fees. Email accounts managed by Virgin Media include those ending @virginmedia.com and @ntlworld.com. on on The issue has resolved itself on my MacBookPro (macOS 11.5) but it's still there on the iMac (macOS 10.15). Anyone else experiencing the same issues? on Today all of our emails addresses would receive, but not send. If I send a message to this group it gets to 10 for the group but not the other 4, all of whom have btinternet addresses. When this happens. You can do this in bulk to ensure that you don't miss out any important contacts that you have forgotten about. There will be times when for various reasons, a receiving system does not respond to a message forwarding request and then the sending system does not retry at the right time / interval. While members are not getting emails, they do appear as posts on the Google Groups page. https://community.bt.com/t5/Email/SMTP-server-password-issue-cannot-send-e-mails-from-e-mail/td-p/19 https://community.bt.com/t5/Email/BT-Email-on-Outlook-amp-iPhone/td-p/1949938, on I can't find the missing messages in spam and I actually received one of the missing emails this morning that was sent at the beginning of March! 19-12-2022 Those who want to retain the same features once they leave BT can pay for Premium email, which costs 7.50 a month. Although port 587 will usually work, port 465 is the recommended port. ask a new question. It's very annoying and slightly weird. We do not allow any commercial relationship to affect our editorial independence. If I send a message to this group it gets to 10 for the group but not the other 4, all of whom have btinternet addresses. Looking through previous posts I see this has been a regular problem. Comparison website Uswitch says that almost a quarter of people rely on their email address provided by a broadband provider, especially people aged 65 and over. Hello both, I thought I'd try another tack, and uninstalled and then reinstalled Outlook. Emails from btinternet.com addresses not received. - Plusnet I have exactly the same problem and would love to get a solution. Batman Outlaws #1 2 3 Complete DC Comics Lot Doug Moench | eBay 26-08-2021 I think I remember something very similar happening to me earlier this year, after btinternet started being more restrictive about what they would accept in incoming emails. I installed Spark on the iMac but it can't login to my btinternet mail account (it can't establish a stable connection) so I cannot test it with another client. This has made me want to look a bit further and so I found the Community. This amount includes applicable customs duties, taxes, brokerage and other fees. Though any rejection on our side should be returned back to the sender as a bounce. We can't ditch our broadband we'll lose our email address! 3) Import all of your contacts from your old account to your new one. Interestingly, I have received two follow-up calls from 2nd-level technical support who have advised that they have done some work on their systems as a result of my initial contact. Don't forget online banking, streaming services and social media accounts. 21h18, I have got my email working again. Any ideas? In theory, they could switch to a free email address, such as Gmail or Hotmail, but doing so feels like an insurmountable upheaval. BT Email - best practices for postmasters and senders of email. All I can suggest is contact BT via Web Chat and dont take No for an answer when they say the issue is with your device(s). Any ideas? I have a recent problem with my email service. Just goes straight to outbox, then tries to send, comes back with a message p05-smtp.mail.me.com 26-08-2021 I can send test messages to my iCloud e-mail but not other addresses. This started suddenly about 5 or 6 weeks ago. Townman, Gandalf, anneoconnor. 6h00. I thought that I had fixed the issue last night by resaving my IMAP SMTP settings and restarting Apple Mail but the problem has reappeared this morning. 26-08-2021 Re: Unable to send email from Outlook app, If you like a post, or want to say thanks for a helpful answer, please click on the Ratings icon. My email is not sending from my iMac (iCloud). I entered my password into the incoming and outgoing IMAP Email Servers, (mail.btinternet.com); the ports default to 993 incoming and 993 outgoing I had a feeling that the outgoing was not correct, that it should be 465. All we can do is see if anything was rejected by the inbound platform from the sender to the recipient. - last edited on If I go into iCloud web page, then I can send and receive as normal. 19-12-2022 13h37, on I have deleted the app and reinstalled it. Oops. The destination account that I am using for tests is another btinternet account (my wife's) - in fact it's a subaccount to my own account. 23-04-2021 Read more about failed deliveries and messages from "MAILER-DAEMON" or "Mail Delivery Subsystem". 2) Set up a forwarding system on your old email account so that all new emails are automatically redirected to your new email address. on By coincidence(? for DISH Protect Silver unless you call to cancel. 2 days ago I suddenly stopped being able to send emails and get the message below. By I exited and restarted Mail and was then able to send emails again. 23-04-2021 Feel free to attach these to the ticket on your account regarding this matter Here, as I've escalated this to my team now to monitor and get back to you once we can look in to this further for you. 15h31. To start viewing messages, select the forum that you want to visit from the selection below. Google Groups emails from BT & Earthlink addresses not getting This morning I received an email from the second friend which he sent to me in December but I didn't receive until now, and I also received a second email that he sent me in March. For additional information, see the Global Shipping Program. Thanks for the suggestion. I know that I haven't received most of the emails sent from btinternet.com addresses at all. I then asked them to login to BT webmail and send me another email and that one came through straight away. Problems with sending btinternet emails through Apple mail on all devices iPhone, iPad and Mac, Cannot send mail The sender address was invalid. Having established that I was able to send email from webmail, the agent told me that there were no issue with BT's Servers (or the company who provides this service on their behalf), and the issue was with my device. If yes, we recommend that you check if the issue persists while on safe mode. Maybe gg30340 was right when stating that these things just sort themselves out; maybe my insistence that there was an issue with the servers did initiate an investigation by one of BT's technical staff. 14-07-2019 Re: Emails from btinternet.com addresses not received. What can be done to fix this problem please? 11h40. View cart for details. Gmail and Outlook are two of the most popular. on Comic should be in the grade given in the listing title. It is they that should investigate why other email providers don't have this problem. The accounts work on BT Webmail, both to receive and send. BT L1 agent wasn't able to resolve and it has been passed to their email support team. Have you had the chance to try the steps in the article below? My husband hasn't yet received a reply to the ticket he opened on his BT account yesterday however it seems more than coincidental that this morning I received six delayed mails from two different people with btinternet addresses. If everything works fine in webmail, you may need to check your program settings. 15h33. Apple may provide or recommend responses as a possible solution based on the information 17h25. 23-04-2021 11h05. You can send and receive messages, but not actively manage the account. Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community. In the case of delayed emails, that do eventually arrive, the headers can be useful in determining where the delay occurred. on Policies vary between broadband providers. This amount is subject to change until you make payment. Thank you anyway. 26-08-2021 Your post does not go to BT. The whole ISP domain is blocked. All of the examples have this delay as more than five days, which should have really caused some sort of notification back to the sender. Any suggestions please, User profile for user: TalkTalk allows you to access your email account for 12 months after you switch. 7) Once you have saved any old emails you want to keep, delete the rest especially those with any personal information in them. I've got a "failed delivery message". RobbieMac. Not receiving all emails on btinternet account - UKGSer on Problems with email | BT Help I've also found an old post from someone (Peter) with the same problem, but I can't see that his problem was resolved. Emails being blocked which we send to btinternet.c - BT Community I was about to post exactly the same question; I've prepared a draft text, so might as well include it here and hope that someone has a solution. 25-08-2021 But again got error messages which I now cant remember. 15h24. Log out of your email account then, Using an email program? 14h17, on Created on May 24, 2016 Outlook emails not being received by btinternet.com addresses In the last two weeks, emails that I send from Outlook to btinternet.com email addresses are not being received by the person I sent them to. All other emails to other systems have no issues. We always endeavour to grade correctly and. I've got a "failed delivery message". Go back to . It has just hiked his bills by another 6 a month and he feels penalised not rewarded for being a loyal customer for over 20 years. But like a number of Wealth & Personal Finance readers, Dave feels he has no option but to stay put. It's good (???) on 09-07-2019 Just add one of our bolt-ons, Quick and easy access to your account, services, bills and tools, View and manage your mobile account, tariff and usage. Terms and conditions of the sale . I can send & receive the bt emails using the Samsung mail app. 15h31. Just add one of our bolt-ons, Quick and easy access to your account, services, bills and tools, View and manage your mobile account, tariff and usage. You should however check that your email clients are using the correct settings as per this link. on 15h27, on Will post any update that I get. I can receive emails. But the problem is, and has been for years, why is it ONLY btinternet email addresses that suffer from this problem. Looks like no ones replied in a while. I feel there is something going between Google and Apple. I have it in a notepad file as well if that makes it more readable. This sounds fiddly, but isn't necessarily. This seemed like the best place to highlight this and ideally BT will remove the spam filter stopping these emails. 1) Set up an email address with a free service. Outlook emails not being received by btinternet.com addresses
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