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If the email doesn't mention you by name or include any personal information, be wary. Southwest Airlines Co. All Rights Reserved. Can I ever be removed involuntarily from the mailing list? Whether you'd like to share kudos from your last flight with us or tell us if there is something we could do better, please drop us a line and let us know. accept email correspondence from Customers. Welcome! .swa-footer--copyright-text, .footer-copyright--text { I forwarded the email to abuse@ southwest .com - not sure if that worked or not. We have submitted the claim in a timely manner, made numerous phone calls, emailed the rep several times and have heard nothing, 5 months later. content: "(That money is all yours. /* Air Booking Select - Fare benefit sub-label workaround */ Check out these tips. External site which may or may not meet accessibility guidelines. background-color: #3b5998 !important; At some airports a bag tag will print out,you can affix it to your bag, and then drop the bag off with an agent. At other airports, you will be directed to talk to an agent to drop your bags. In either case, have your ID ready for all passengers in your party. Do Not Sell/Share My Personal Information. Get started here. An email saying "Congrats!" and claiming you've received some sort of "Southwest Airline [sic] reward" is legitimate. height: 6px; The scan said that the link was not safe, contained suspicious activity, hosted malware, and was a 97 out of 100 on the risk scale, which indicated that it was very risky. The scan also confirmed it was a phishing link. } to view your Email Subscriptions and click Edit to modify your preferences. Robert Frisch white-space: normal; Rather than try and call Southwest about a problem with Southwest points, Ive found it much simpler and quicker to be in touch with Southwest customer service online. div.footer div.flex-placement a:hover { white-space: normal; #call_to_action_qdnph80bc1i, #call_to_action_oxew9f4k2gj{color:#ffffff;} Welcome to the Community! Carryon baggage FAQ } Dont trust it. } Let me know if you have any problems contacting Southwest Airlines customer service! margin: -1px; BBB has seen scammers use the names of American Airlines, Delta Air Lines and Southwest Airlines but any company can be impostered. Youve received a Southwest Airline reward You have been accepted! Meanwhile, the body of the email claimed, Youve received an [sic] Southwest Airline reward.. It's legit. (opens popup). .header-flyout-links .header-flyout-links--item .swa-icon_search { padding-left: 1px; } Navigate the calendar using PAGE UP and PAGE DOWN to change the month, you can also hold CONTROL and press the ARROW KEYS to change the day. color:#111B40; Our Southwest Airlines One Report is a great resource for our current environmental, social, and governance (ESG) reporting and storytelling. At the kiosk scan your boarding pass, enter your confirmation number, or your Rapid Rewards numbers. Opinions, reviews, analyses & recommendations are the authors alone and have not been reviewed, endorsed, or approved by any of these entities. Download DEI Report Corporate Citizenship Snapshots The Scam Email. Home. My FREE ebook shows you how General Customer Service/Flight Reservations/Changes 1-800-I-FLY-SWA or 1-800-435-9792, Rapid Rewards Customer Service 1-800-445-5764, If you left an item at a TSA Checkpoint 1-866-289-9673, Southwest Baggage (Delayed/Damaged/Lost/Left Something on the plane) 1-888-202-1024. All numbers listed below are toll-free unless otherwise noted. 1-800-I-FLY-SWA (1-800-435-9792), Baggage - General Questions External site which may or may not meet accessibility guidelines. #FlyoutTrigger_5 > div > div > div.overlay-container--flyout-content > div > div.header-flyout--content-section > div:nth-child(3) > a:hover .link--text b * { Since this is a customer to customer forum, it i unlikely that you will find resolution here. Ignore and go ahead with your day. We'd love to hear eyewitness Today I spoke to Frank from Ga. who initiated the refund but told me to write to you again about the miles transfer. height: 6px; overflow: hidden; To learn even more about our corporate citizenship efforts at Southwest, visit southwest.com/citizenship/, Questions? ~jm, If you found one or more of these answers helpful would you mind marking the answer(s) that helped you a solution to help others who may have the same question. .swa-footer--copyright-text a{ html[lang="es"] div.footer div.flex-placement > span.swa-icon.swa-icon_small.swa-icon_external-link-box { 1-800-445-5764, Public Relations & Media Relations Whenever possible, use the customer service information that was provided to you when you made your purchase, rather than searching online. Jordan Liles is a Snopes reporter with expertise in investigating misinformation, inauthentic social media activity, and scams. When you travel with Southwest, we have your well-being in mind.In response to the COVID-19 pandemic, we've made changes to our operations and procedures to better support the well-being and comfort of our Employees and Customers and well continue to evaluate our policies and procedures as we learn more. .swa-footer--copyright-text, .footer-copyright--text { width: 1px; The Report Phishing add-in provides the option to report only phishing messages. Visit our Contact Us page for more information. height: 6px; Your Herd from Herald-Dispatch Reach Manager. text-decoration: none !important; Whether you'd like to share kudos from your last flight with us or tell us if there is something we could do better, please drop us a line and let us know. 1 person can ALWAYS fly free with you on Southwest? This was not a legitimate message from the company. Tell your financial institution as soon as possible so they can put a hold on your account and prevent further charges against it. Generic Email Greeting: Many phishing emails begin with something generic like "Dear User" or "Dear Customer". If an email says it is from Amazon, but the return address says Lucydiamond@ftxvp45 I know that is not Amazon. Last but not least, use the Comments section below to expose other scammers. } Check out our previous reports! How To Report The Southwest Airlines Giveaway on Facebook Make your family and friends aware of the fake Southwest Airlines giveaway on Facebook by sharing this article on social media using the buttons provided. We plugged the link into the malicious URL scanner on ipqualityscore.com. FOR MORE INFORMATION: Learn more about phishing scams at BBB.org/PhishingScam. #FlyoutTrigger_5 > div > div > div.overlay-container--flyout-content > div > div.header-flyout--content-section > div:nth-child(3) > a:hover .link--text b * { Lying to the recipient, the message tells that he's a winner of 2 free flight tickets from Southwest Airlines. You're trying to make a change for just one Passenger on your reservation You're getting an error online More phone numbers Before & during your trip After your trip Email us When should I email? Home. The link included with the email was dangerous and should never be clicked. 1 Love Have you checked the junk/spam folder? You can track your flight credits by logging into your Rapid Rewards account, and/or search for unused flight credits, or via the Southwest app. html[lang="es"] div.footer div.flex-placement > div:nth-child(8) { } are you using? Here are some of the few cases where you need to check-in on the full-service line. How often will I receive email from Southwest? [data-class="swa-g-screen-reader-only"] { color:#111B40; You need to know New Zealand Herald, Ocasio-Cortez mocked on Twitter for bragging about killing thousands of Amazon jobs: Resign in disgrace Fox News, JustPark scam: Couple's warning of bogus parking payment site Impartial Reporter, 6 Tax Filing Tips for Retirees, According to Finance Experts Best Life, Smart banking technologies coming to NZ: What banks are doing to Stuff, Its Disgusting: The Con Artists Who Exploit Mass Shootings The New York Times, Someone Transferred Me Money by Mistake and Asking For It Back msnNOW, Listen to student-loan borrowers, not the GOP The Herald Journal, State: Protect yourself from bad tax preparers Troy Record, GOP Strategist Tears Donald Trump Jr., CPAC To Shreds In Yahoo! 0-800-0078684 Don't Threaten. The Report Message add-in provides the option to report both spam and phishing messages. right: 185px !important; 1-800-751-9039 If you have a Facebook account, this can be a fast and easy way to get the answers you are looking for! Invalid password or account does not exist. Meanwhile, the body of the email claimed, "You've received an [sic] Southwest Airline reward.". .header-flyout-links .header-flyout-links--item .swa-icon_search { padding-left: 1px; } Click Communications to subscribe to our email or update your preferences. A search of Google for your email provider and the words "two-factor authentication" should take you to a page that will instruct you on how to set that up. #FlyoutTrigger_5 > div > div > div.overlay-container--flyout-content > div > div.header-flyout--content-section > div:nth-child(3) > a:hover .link--text b * { Your late Founder would have done the right thing years ago when SW began. Whether you are flying this summer or not, look out for these phony surveys and flight change alerts that appear to come from major airlines. Privacy Policy Do Not Sell My Personal Information. I will certainly relay the outcome of this issue to all my friends and family. 01:13 PM. bottom: 200px; While we are exposing fraud related to travel, be also aware of schemes promising Free Airline Tickets and Airline Credit, scams that are going around as well. 03-29-2018 Go to Travel Gal has partnered with CardRatings for our coverage of credit card products. Voices, Aishwarya Rai, Alia Bhatt and a credit card fraud The Indian Express. font: italic normal 11px/1 Arial; Of course, this is really just another scam link. Promotional Companion Pass valid through 2/28/2024. left: 278px !important; text-decoration: none !important; Calling from United States var switchTo5x=true;stLight.options({publisher:'8e715100-b8ff-4c58-a408-06e562ec6acd'}); SPAMfighter 2003-2023All rights reserved. We are committed to doing well, by doing good. I do want to offer that as long as you have access to his Southwest Rapid Rewards account (youd just need the email and password to enter at Southwest.com), you can book flights from his account for anyone. Scammers often send out mass emails that contain little or no personal information. )"; } content: "(Temporarily suspended. There is information in the previous heading. color: #111B40; document.getElementById( "ak_js_1" ).setAttribute( "value", ( new Date() ).getTime() ); This site uses Akismet to reduce spam. Use of the Southwest websites and our Company .compare-fares-secondary--row:nth-of-type(5) .compare-fares-secondary--header-cell .compare-fares-secondary--label-addendum::after { Therefore, according to security officials, anyone getting the aforementioned kinds of e-mails must delete them right away and do nothing else whatsoever with them. - edited /* Temp - GNAV Espanol Chase ad font-sizefix */ Report abuse I can not get my email confirmation for Southwest airlines. And lastly, if you just need to do it the old-fashioned way, you can write to Southwest at, Southwest Airlines Im sorry youre having trouble! As curious as you may be, don't fall for it. However, the Southwest Airlines giveaway on Facebook is not real and is not coming from the company. } width:556px !important /* Air Booking Select - Fare benefit first th width */ Learn more below. How do I unsubscribe from the mailing list? I had received the offer as well (and signed up although time may be scarce) - you can verify that this is a legitimate site by going to the "ways to earn points" section on Southwest.com and taking surveys will be listed there as well for those that didn't get the targeted email.

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