The Website Terms of Use and the Ticketek Australia Privacy Policy are incorporated into these Terms and Conditions. I would still like my tickets mailed to me at my overseas address, is this possible? Yes, if you wish to delete the details of your saved credit or debit card, you simply need to log into your My Ticketek account, visit the Payment Details page and hit the 'delete' button. I ordered a lanyard with my ticket purchase, when will this arrive? Tickets will not be issued to persons other than the credit/debit card holder. Where hand held scanners are used, simply present the mobile ticket to the customer service representative for scanning. In providing these services, Ticketek owns and operates Ticketek.com and Ticketek.com.au (the "Site"). How does Ticketek remember my preferences when I return? If they are using an iPhone they have the option to 'Add to Ticket Wallet' (they will need to download the app to view the ticket in their wallet). Some events may have a Family ticket which includes 1 Adult and 1 Junior. What if I need accessible seating? If for some reason the map isn't displaying, we've also given you text links to each State just under the yellow navigation menu, When the list of agencies and box offices for your chosen State is displayed, you can easily browse through them by clicking on the appropriate letter link, Click on the agency or box office name to read see more information about that agency or box office. Click sign in in the top right hand corner and follow the prompts using the email address nominated in your AFL Membership, OR. If you are purchasing a concession ticket please have your student or pensioner ID card ready, as you will be required to enter your concession ID in some cases. If you are a My Ticketek member and you would like to unsubscribe: To stop receiving the online email newsletter: Subscribe to receive My Ticketek emails and/or SMS and you can be the first to receive news, offers, updates, event information and a weekly My Ticketek Newsletter with all the latest entertainment news. Select your desired area, then select the $0 member ticket. Invitee A starts purchasing two seats from hold. General Admission (GA) is the term used to describe a venue where there is no reserved seating for patrons. No, you may only request a refund on your Refundable tickets if your circumstances meet the list of approved reasons. To do this, please check the 'keep me signed in' box when you log in. How to resell a Ticketek ticket - Tixel Blog Note that Mobile Ticket delivery may not be available for every event. Your barcode will be on the first page that opens (the homepage). To be eligible for a Group Booking, a minimum of 6 to 20 people is usually required, however this may vary. You can purchase and reserve tickets in any combination up to the ticket limit for the event. The user in this instance may view the Mobile Ticket on a desktop computer via the link in the confirmation email and print the barcode, or can visit the box office on the day of the event. 2JlBgz7 W]d_y64UV,(5,EBMpw_B|M?+p_B|KxQF6V;IGq0 4 0 obj Does everyone in my party have to arrive together if I have selected multiple Mobile Tickets? What can I redeem my Ticketek Gift Voucher for? Can I use a device larger than a mobile phone (e.g. https://www.fairtrading.nsw.gov.au/Consumers/Buying_services/Entertainment.html What if a show is cancelled or postponed? What happens if I forget my phone or my battery dies at the venue? How do I check the balance of my Gift Voucher? For security, only the first 6 digits and last 4 digits of the relevant card number will appear as clear text in the card details section of the payment page. Please note that the sale of concession tickets through any of Ticketek's sales channels, whether Call Centres or the Internet, may be restricted by the promoter of the event. Will I be required to pay a transaction or ticketing agent fee as part of the complimentary ticket redemption? At venues using turnstiles, scan your Ticketek mobile ticket by placing your mobile phone with barcode displaying under the turnstile scanner. We will be in contact with you within two business days of receipt of this information. I am traveling the country and have a New Zealand address but my billing address is overseas. <> Your original SMS may take a short period of time to arrive when a popular show is on sale due to the large demands placed on our systems. You can find your barcode number on the back of your member card or on the homepage of your AFL Membership online Account Manager. How long are Ticketek Gift Vouchers valid for? If a ticket is sold or used in breach of this condition, the ticket may be cancelled without a refund and the ticketholder of the ticket may be refused admission. Please note that the Payment Details page is not accessible from the mobile site or mobile apps. How can I get Ticketek to sell tickets to my event? Can held seats be purchased through any other channels? There are many ways you can redeem your Ticketek Gift Voucher. If your location is not recognised, National content will be displayed. Group discounts may be offered but do not apply to all events. If you can't attend an event for legitimate reasons and want to sell your ticket via an online auction site, Ticketek will not object to your sale as long as the selling/offer price is no more than the face value of the ticket. What are the terms of concession tickets? Please refer to the additional information and conditions on the event page of the Gift Voucher you have been given. For security purposes, you must still enter your password when purchasing or updating your account details. You will only see this guide once, but will have the option to see it again by clicking on a clearly displayed link which will remain in place for the first 4 weeks after launch. Refer to specific details at each venue regarding accessing the stadium/park. Are Refundable tickets available through Ticketek Marketplace? Will AFL Membership dining have a priority system in place to access tickets? If you are a My Ticketek member and you would like to subscribe: If you have several My Ticketek Sign Ins with the same personal details you may find that some of them are no longer working. Why is there a time limit when I buy tickets? St Kilda v Essendon tickets | Melbourne Cricket Ground | Ticketek Australia You now have the option to have your sign in details remembered for your next visit. If you do not receive your club of support pack please contact the club directly. Other customers may be in the process of completing their transaction on all remaining tickets, or the number of tickets requested is greater than the maximum available adjacent seats. You can click the View Map button to view the section of the venue where your seats are located, If the tickets allocated are for seats with a restricted view, you will need to check the box to acknowledge this. This can be accessed using the 'Share and Save' button on the mobile ticket. When you book online you cannot choose the location of your seat. Can I request a partial refund on my purchase if I have selected Refundable tickets? <> - Including wheelchair access, stage views and locating a seat, - using your mobile ticket with Apple's Passbook. We recommend you open your ticket prior to arriving at the venue to ensure it quickly loads when you are entering through the turnstile. You have the option to invite as many friends as you like via Facebook or email to purchase the reserved tickets. https://www.liveperformance.com.au/default.aspx?s=newsdisplay&id=405 The announcement of P!NK's Summer Carnival tour of Australia coincides with the release of her highly anticipated new album, " TRUSTFALL ". The number of Mobile Tickets that can be purchased per transaction is set to the ticket limit for the event you are purchasing for. There are a number of reasons why an email does not reach its recipient, including: There are a number of reasons why an email does not reach its recipient, including: The hold period will be configured (in minutes) on an individual basis for each show. More information relating to mobile ticketing will be communicated in the lead up to the season. If your session time expires, you will receive a notification and will be required to access the site again. No, you can't select Refundable tickets when purchasing Ticketek Gift Vouchers. When attending the event ensure you can present your card on request. If you have special seating requirements such as wheelchair access, hearing difficulties or you require companion seating please contact us on 0800 686 677. If an event is cancelled or postponed you will need to contact Ticketek for a refund. Have more questions about Ticketek Gift Vouchers? Ticketek routinely mismanages ticket processing which should be simple. We do not send tickets to PO Boxes or business addresses. If you are linked to other members, you can find their barcodes by signing in, clicking on your name in the top right hand corner, and selecting "switch accounts". This means that for each event, tickets become available in order of best seating according to the promoter. Sign in or Sign up | Tickets for Sport, Concerts - Ticketek Australia Once you have added tickets to your Passbook, you will be able to access event passes at any time regardless of connectivity. Juniors aged 7-14 years are entitled to purchase a junior ticket. Terms & Conditions of Sale | Ticketek Australia How do I find my tickets once they are in Passbook? Can I change to Refundable tickets after I've bought my tickets? For more detailed instructions on reserving a seat, please see our help page here. We also regularly monitor our ticketing system for suspicious transactions. Refundable tickets offer enhanced cancellation rights if you can no longer attend an event for one of the listed reasons such as sickness, travel delays and adverse weather. This message is displayed when there is either an inadequate number of tickets to fulfil your request for adjacent seats eg. When you arrive at the payment page of your next purchase, you will see a checkbox under the credit/debit card payment section to 'save credit/debit card details'. Email us now at newevents@ticketek.co.nz, To learn more about Ticketek, please go to https://premier.ticketek.co.nz/Content/aboutus/aboutus.aspx. https://archive.treasury.gov.au/documents/1914/PDF/Ticket_scalping_report.pdf Members who have not yet renewed their memberships will receive their AFL memberships card approximately 3-5 weeks after renewal, but don't worry! Sign In Join today Please note: AFL House is currently closed to the public. In particular, the following form part of the Sellers terms unless otherwise specified: SCALPING WARNING: The resale of tickets in certain circumstances is governed by ticket sales legislation and may attract criminal penalties. Ticketek does not offer refunds or exchanges as a result of a change in your personal circumstances or due to external factors such as, for example, adverse weather. Angry attendees couldn't access their tickets on their phones after purchasing them through Ticketek. For example, if eight seats were placed on hold and two have already been purchased, the next My Ticketek Customer can buy between 1 and 6 seats. What if I enter my Voucher ID incorrectly online? This refers to the various levels of ticket types on offer; e.g. You can only save the details of one credit or debit card to your My Ticketek account at any one time, so if you choose to save newly entered card details they will override any previously saved card details. What happens if my phone is out of battery or my network coverage is low when I get to the venue? to collect tickets. Don't forget, you can update your account by returning to the, Then sign in with your current username (the email address you registered with) and password. Staff are amazing under the circumstances," a third said. Any value that remains on your Ticketek Gift Voucher once you have completed your purchase will remain on that voucher for your future redemption. By attending the event, you and each attendee in your group acknowledge and agree that you each may be filmed and/or recorded and you each give permission to the Seller and Ticketek to use your image, likeness and voice obtained at the event in all media throughout the world for any purpose and without any compensation. %PDF-1.5 Postponed and Cancelled Events. 1 0 obj . Gift Vouchers can be purchased for specific events when available. To organise a replacement card to be mailed out, please contact the AFL Membership team on 1300 722 515. Yes, 90 days after the event, tickets will automatically be removed from your Ticket Wallet. Going to an event with a social club, company, school, family or friends? Ticketek Australia Questions | ProductReview.com.au Ticketek Gift Vouchers can also not be redeemed for events that don't have tickets on sale through Ticketek. Yes, you can change your region using the location menu at the top of the Ticketek homepage and we'll remember this choice for your future visits. The email may have been filtered by a spam filter. In this case, you can use your barcode to access tickets and this barcode is provided in your renewal email. You will get an error message if you enter the Voucher ID incorrectly. Details will be communicated directly to the ticket purchaser if an event is cancelled or rescheduled. You can redeem your Ticketek Gift Voucher online through ticketek.co.nz, through Ticketek's mobile site and mobile apps, or over the phone through the Ticketek Call Centre. Limitations on number of tickets purchased. How do I request a refund if I have purchased Refundable tickets? All rights reserved. to then often have to go to their desk at the venue to follow up the issues. Ticketek Terms and Conditions of Sale. When contacting us about lost or stolen tickets please ensure you have: When the ticketing system is unable to locate a sufficient number of available tickets, you will receive the following message: "Unable to obtain the tickets you requested. They must present the relevant concession documentation at point of purchase and upon entry to the ground. Please try again, or try reducing the number of tickets you have selected. An event is displayed as "Allocation Exhausted" when all transactions for Ticketek's entire available tickets have been completed. 3- 12 - Junior Ticket. Ticketek Marketplace - Buy and Sell Tickets Buy guaranteed tickets for sold out events at a fair price. How do I subscribe to receive My Ticketek emails and/or SMS? How do I purchase a Ticketek Gift Voucher? Can I still access the full site on my phone if I need to? If you have access to the Ticketek iPhone app, you can log into your My Ticketek account within the app on your new phone (or on a friends phone) and the tickets will be in your Ticket Wallet. Yes - you can forward one or all of your tickets to any phone of your choice (consult the user manual for your particular handset for instructions on how to do this). Some events, however, may have a ticket limit applied; you would have been informed of this on the event page, Each event will have different delivery options, however where available, we recommend choosing ezyTicket or Ticketek Mobile Ticket (see below for details). Marvel Stadium - Ticketmasters accessible seating hotline 1300 883 622 or complete theform on Ticketmasters website. Will credit card pre-fill function work on Ticketek's mobile site and mobile apps? AFL Members with accessible bookings requirements and additional service assistance requirements (for example you do not own a mobile phone) can contact the relevant ticket agent as outlined below; MCG - Ticketeks accessible seating hotline on 1300 665 915 or complete the form on Ticketeks website. Check your billing and account details. If you purchased more than one ticket, make sure you print out and bring along each separate ezyTicket PDF to the event. chevron_left. Request details from Ticketek when booking your ticket. There are over 20 circumstances you may request a refund. When the customers friends receive their invitation email it will clearly indicate the date and time at which their held seats will expire. Select 'Club Members & Public Reserve', enter your barcode number(s) into the space provided, and click 'Unlock tickets' 5. Simply open your mobile ticket as usual from the SMS you receive from Ticketek. The MCG does apply an additional transaction fee. You can opt-into Friend Spotter during the purchase pipeline, on both the Ticketek website and mobile site. What is my online AFL Membership account? These tickets will be cancelled and reissued in the name of the new ticket owner. My Ticketek Ticket Delivery. Replacement cards cost $10. Mobile Tickets may be reissued to the ticket purchaser only, and we recommend that customers contact the Ticketek Call Centre on 132 849 ahead of the event day to do this. Once a ticket is added to Passbook, you can the drag back of the event pass to initiate a manual update of details. In the interests of minimising ticket scalping, Ticketek may change your delivery method to "venue collect" at its discretion. 13+ - Adult Ticket. Can I use text or download images, photos and videos from the site? We recommend that you confirm with your venue whether they have an existing ticketing agreement. Concession and Children's ticket entitlements vary from event to event. Ticketek Pty Ltd (ABN 92 010 129 110) (Ticketek) provides ticketing services, including the sale and distribution of tickets, as agent for the venue, promoter or person responsible for holding the relevant event (the Seller).Ticketek is committed to working with Sellers to facilitate the accessible and inclusive sale of tickets on this site to all audiences. {"serverDuration": 27, "requestCorrelationId": "92cc24aaa4d478d0"} Mobile Ticket Delivery can be selected via ticketek.co.nz when accessing from either a PC or smart phone, or ordered through the call centre. If no other invitees purchase the seats that Invitee A would have purchased then those seats will be released back for sale and the group will have been split. Check you can log in and have your passwords ready. When I buy and send mobile tickets to my friends, do they need to download the Ticketek app? There is a limit of $1,000 worth of Ticketek Gift Vouchers that can be redeemed per transaction. What qualifies as a concession ticket? The transaction limit is 10 at both Marvel Stadium and the MCG. When you visit ticketek.co.nz, you'll be presented with more relevant content leading to improved event browsing and faster purchase. Please note there maybe no replacement for General Admission tickets. You should carefully consider the refund and cancellation policies of travel, accommodation and other goods or service providers when making arrangements for attendance at an event. Promoters sometimes request that a number of tickets be held for promotional purposes. Systems are in place at every venue to ensure that each ticket barcode can only be used once. Ticketek Australia | Official Tickets for Sport, Concerts, Theatre No, Ticketek Gift Vouchers are not reloadable. Sign In is displayed at the top of the 'My Events' section. The mobile number provided will be sent your mobile ticket/s 8. Below is a list of the information you should provide us with in your initial contact: ** Some venues have an exclusive ticketing contract. Also, you will need to enter the relevant card's corresponding CVC security code before submitting payment. How do I unsubscribe from My Ticketek emails? Hong Kong, Australia and New Zealand site for sports and entertainment ticketing online. As part of the terms of sale, the only person authorised to purchase tickets is the credit/debit card holder. iPad, tablet PC, laptop) to gain entry to an event? Some shows might choose a short hold period of thirty minutes or one hour, others may prefer to allow seats to be held for several days. Please ask your friend to check their junk mail. What do "Unable to obtain the tickets you requested" and "Allocation Exhausted" mean? Yes, anyone can become a My Ticketek member and buy tickets no matter which country you are located in. Reserving a seat is $10.50, with an additional transaction fee for tickets booked through Ticketek. ezyTicket - your ticket is emailed to you in PDF format. Entry to an event may be refused if the authenticity or validity of a ticket is questionable, including because the ticket has been damaged or defaced in any way, or has not been purchased from Ticketek or other authorised points of sale. Tickets for Sport, Concerts, Theatre, Arts, Family Events, Comedy, Festivals | Ticketek Australia Wu-Tang Clan & Nas NY State of Mind Tour NRL Telstra Premiership 2023 Season GABS Craft Beer Festival Palm Tree Music Festival Ft. TISTO, KYGO, LOST FREQUENCIES & More Ampol State of Origin 19 Crimes x Snoop Cali Rose ISUZU UTE A-League 2022/23 Season On any smart phone, go to ticketek.co.nz in your mobile browser to view the mobile site. Tickets for Sport, Concerts, Theatre, Arts - Ticketek New Zealand Ticketek's Group Bookingscan help you plan your next excursion. Where concessions are applicable, suitable and valid identification must be provided for collection of tickets and at the event. When can I request a refund if I have purchased Refundable tickets? If you need to contact us, you can do so via membership@afl.com.au or 1300 722 515. Guest passes are subject to availability, and information on guest pass availability can be found on our website here. Ticketek doesnot recommend purchasing tickets from any unauthorised ticket resellers as the tickets may not be genuine or may be cancelled by the event organiser. In most cases, a GA ticket is a standing floor ticket. If you prefer not to save them you just need to ensure that the check box on the payment page is not checked before submitting payment on your Ticketek purchase. Can event notifications and location services be turned off from the Ticketek app? Ticketek's ticketing system is able to set/limit the number of tickets individuals can purchase to an event at the request of an event organiser. An Ed Sheeran fan shared a screenshot of their Ticketek message. For most events, a Family ticket will admit 2 Adults and 2 Juniors or 1 Adult and 3 Juniors. How many tickets can be delivered by Mobile Ticket delivery? They get your card details and charge you for food boxes u didn't order and refuse to delete your account and details , only claiming they deactivated it and keep sending you recipe Neal's for dishes you can't even eat cuz your allergies. Confirmed timings and priorities will be communicated closer to the 2023 Toyota AFL home and away season beginning. Note that as the website is looking across all price categogies, the ticket prices can't be shown until you have also selected your quantity and delivery method, Select a price category from the drop down if you want to purchase tickets within a specific location of the venue. Your AFL online account allows you to access all information regarding your 2023 AFL Membership. One fan said 'thousands' of people were left queuing outside the venue desperately trying to . To add your ticket to Passbook, simply open the ticket and tap Share and Save to open the Add to Passbook feature.
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